Product Claim Policy
At Ahsan ul Kalam, we ensure that every product is carefully checked and packed before it reaches you. However, in the rare case you receive a damaged item, wrong product, missing item, incorrect color, or an empty package, the following policy applies.
Mandatory Requirement
A package opening video is mandatory for all product-related claims.
Important Guidelines
✔
The video must clearly show the unopened parcel being opened for the first time.
✔
The video should be continuous, with no cuts or pauses.
✔
The issue must be clearly visible in the video, such as damage, wrong product, or missing item.
✔
The claim must be submitted within 24 hours of receiving the parcel.
⚠
Claims without a valid package opening video will not be accepted under any circumstances.
Why This Policy Exists
This policy is designed to ensure fairness, transparency, and protection for both our valued customers and our brand.
Need Assistance?
For any assistance, please contact our Customer Support Team through the options below. Our team will review and respond to your request within 24–48 hours.
