Return Policy

If you have any issues with your product or want to know the return process, please read the information below.

Report an Issue (Within 3 Days)

If you received a faulty product or your shipment was incomplete or damaged in transit, please report the issue via our complaint form within 3 days of receiving the product so our support team can guide you.

Note: Change of mind complaints will not be entertained.

Return Process

Fill the complaint/contact form to register your complaint.
Pack your parcel securely in the original (undamaged) packaging as delivered.
Our representative will contact you for more information regarding the issue.
For further queries, email us at contact@ahsanulkalam.com.

Conditions for Return

If you are asked to submit the product at a Dany/Audionic Care Center, please ensure the following are included: original tag, user manual, warranty card, invoice, and shipping label.
If a product is returned in poor condition, Dany Technologies reserves the right to reject the return.

Note: If your product is not eligible for return, we recommend claiming warranty (if applicable).

Note: If the same item is unavailable/out of stock, you may choose another product of the same value. If the new product is higher in price, the difference amount will be payable.

Customer Care Centers

We have customer care centers in the following cities:

Karachi Hyderabad Rawalpindi Multan Lahore Peshawar Quetta Faisalabad Sukkur

Procedure for Complaints (If No Care Center in Your City)

Issue	SLA	Procedure
Damaged Products	8 – 10 working days	Register complaint via complaint form and wait for customer support assistance. A ticket number will be shared with you via email.
Incorrect Product	10 – 12 working days	Register complaint via complaint form and wait for customer support assistance. If the product isn’t covered by warranty and the return window has expired, follow the instructions provided by our complaint support representative.
Faulty Products	4 – 5 working days	Register complaint via complaint form and wait for customer support assistance.
Missing Products	4 – 5 working days	Report an incomplete shipment via complaint form within 3 working days of delivery. A ticket number will be shared with you. Await customer support assistance.

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NEED MORE TAFSEERS

I really like using Ahsan ul kalam e quran teacher ak-788 it’s a great tool for learning and understanding the Quran. The teaching style is clear and helpful, but I feel it would become even better if more detailed tafseers were added, especially the ones by Dr. Israr Ahmed and deeper explanations like Sahil Adeem provides. These additions would greatly enhance the overall understanding. Please consider adding them. Thanks!

A dream come true

The best purchase every. I had a dream that i could understand Quran clearly. Masha Allah. This is like a dream come true. The money worth spending every single penny. The best gift u can give urself or ur loved ones. It has soooo many features. And is a solution to every problem. In my every salah i do pray for Ahsan ul kalam team as well.

Gift Edition (AK-788)

Recieved this Beautiful Smart E Quran for the 2nd time Every thing is perfect just digital tasbih is missing in accessories.

Sayed Muzafarsaid from KPK Dir Upper

I need only pen how i can purchased it

Ahsan ul Kalam – PEN QURAN (AK-786 Advance Pro)

Ahsan ul Kalam’s PEN QURAN (AK-786 Advance Pro) is a very good initiative and a helpful product for people who want an easier way to listen to and learn the Quran. The concept of a digital pen that allows users to touch the Quran and listen to recitation is excellent and beneficial for students, children, and learners.

The overall finishing of the product looks neat, and the presentation is good. However, there are several areas that need improvement.

First, the delivery took almost two weeks, and that too after repeated follow-ups. For online orders, customers expect quicker delivery or at least proper communication about the order status.

Another issue was the missing accessories. Based on product reviews and unboxing videos, the package was expected to include a charger, charging cable, and hands-free headset, but none of these items were included in the box I received. If these accessories are no longer included in the newer version, it should be clearly mentioned before purchase.

Honestly, it also raises the question: how much cost is really being saved by removing these basic accessories? If including them is difficult, they could at least be offered as optional add-ons during checkout, or the package contents should be clearly listed so customers know exactly what they will receive.

Regarding the Quran book, the page cutting was not properly aligned, which affects the reading experience. Although the finishing looks good, the material of the pen and holder feels fragile and may break easily, especially if used by children.

I also noticed an issue with the Tasbeeh feature. The Tasbeeh quality is not good, it is not working properly for me, and the Tasbeeh button appears to be missing, making the feature unusable.

Customer support and product information also need improvement. It is difficult to get clear explanations about the differences between models.

Overall, the idea behind this product is excellent, but improvements in delivery, packaging transparency, durability, and support would make the product much better and more trustworthy for customers.

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