In case you received a faulty product or you received an incomplete or damaged in-transit shipment simply report your issue via our complaint Form within 3 days of product receiving so our support team can contact you to guide you accordingly.
Note: Change of mind complaint will not be entertained
1. Fill (contact form) to register a complaint.
2. Pack your parcel secure in the actual undamaged package as was originally delivered to you.
3. Our representative will contact you for more information about your mentioned issue.
4. For any more queries please email us at contact@ahsanulkalam.com
CONDITIONS FOR RETURN
1. If you are asked to submit product in Dany/Audionic Care Center, please insure before returning a product the original tag, user manual, Warranty Card, Invoice and shipping label must be included with the product
2. If the product is returned from the customer is in poor condition, Dany Technologies reserve the right to reject the return.
Note: If your product is not eligible for return, we suggest you to claim warranty (if applicable).
Note: If the same item is not available/out of stock, select another product of your choice amounted same or in case of higher, difference amount has to be paid.
CUSTOMER CARE CENTERS:
We have customer care centers located in the following cities:
- Karachi
- Hyderabad
- Rawalpindi
- Multan
- Lahore
- Peshawar
- Quetta
- Faisalabad
- Sukkur
Procedure for Complaints (if no Customer Care Center in your city):
| Issue | SLA | Procedure |
|---|---|---|
| Damaged Products | 8 – 10 working days | 1. Register complaint via complaint form and wait for customer support assistance. 2. A ticket number will be shared with you via email. |
| Incorrect Product | 10 – 12 working days | 1. Register complaint via complaint form and wait for customer support assistance. 2. If the product isn't covered by warranty and the return window has expired, follow instructions provided by our complaint support representative. |
| Faulty Products | 4 – 5 working days | 1. Register complaint via complaint form and wait for customer support assistance. |
| Missing Products | 4 – 5 working days | 1. Report an incomplete shipment via complaint form within 3 working days of delivery. 2. A ticket number will be shared with you. 3. Await customer support assistance. |