Product Claim Policy

At Ahsan ul Kalam, we ensure that every product is carefully checked and packed before it reaches you. However, in the rare case you receive a damaged item, wrong product, missing item, incorrect color, or an empty package, the following policy applies:

A package opening video is mandatory for all product-related claims.

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Important Guidelines:

• The video must clearly show the unopened parcel being opened for the first time.
• The video should be continuous, with no cuts or pauses.
• The issue must be clearly visible in the video (e.g., damage, wrong or missing product).
• The claim must be submitted within 24 hours of receiving the parcel.
• Claims without a valid package opening video will not be accepted under any circumstances.

This policy is designed to ensure fairness, transparency, and protection for both our valued customers and our brand.

For any assistance, please contact our Customer Support Team at 021-37130285, WhatsApp us at 0336-2851010 fill out our Complaint Form at https://ahsanulkalam.com/pages/complaint
Our team will review and respond to your request within 24–48 hours.